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Privacy Policy

Effective Date: June 27, 2025

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This Privacy Policy explains how Infralabz LLC (“Infralabz,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you visit our website (the “Site”), engage our services, or interact with us in any way.

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By accessing or using our Site or services, you consent to the practices described below. If you do not agree with this Privacy Policy, please do not use our Site.

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1. Information We Collect

We collect the following categories of information:

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a. Personal Information

Information you voluntarily provide when:

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  • Creating an account

  • Placing an order

  • Submitting a contact form or request

  • Subscribing to our newsletter

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This may include:

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  • Full name

  • Company name

  • Email address

  • Phone number

  • Shipping & billing addresses

  • Payment method (processed securely via third-party processor; we do not store credit card information)

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b. Technical Data

Automatically collected when you visit the Site:

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  • IP address

  • Browser type and version

  • Device type

  • Referring/exit pages

  • Time zone and location data

  • Pages visited and time spent

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c. Cookies and Tracking Technologies

We use cookies, beacons, and pixels to:

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  • Remember your preferences

  • Improve site performance

  • Analyze traffic

  • Deliver relevant marketing

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You may disable cookies in your browser, but doing so may limit functionality.

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2. How We Use Your Information

We use your information to:

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  • Process and fulfill orders

  • Respond to inquiries or support requests

  • Improve user experience and website functionality

  • Detect and prevent fraud or abuse

  • Send marketing or promotional communications (if you opt-in)

  • Comply with legal obligations

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3. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may share your information with:

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  • Service Providers: Payment processors, shipping partners, marketing platforms, and cloud providers under confidentiality agreements.

  • Manufacturers: For warranty support, technical assistance, or product registration.

  • Legal Authorities: If required by law, subpoena, or to protect our rights or users' safety.

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All third parties are contractually obligated to safeguard your information and use it solely for their designated purpose.

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4. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. These include:

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  • SSL encryption

  • Secure server hosting

  • Access controls and authentication

  • Routine audits and updates

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However, no system is completely secure. Use of the Site is at your own risk.

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5. Data Retention

We retain your information only as long as necessary to:

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  • Fulfill the purposes outlined in this policy

  • Comply with applicable legal obligations

  • Resolve disputes

  • Enforce our agreements

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Account and order information may be retained for audit and warranty purposes.

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6. Your Rights

Depending on your jurisdiction, you may have the right to:

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  • Access, correct, or delete your personal data

  • Opt out of marketing emails (via unsubscribe link or by contacting us)

  • Withdraw consent (if processing is based on consent)

  • Request data portability (where applicable)

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To exercise any of these rights, please email info@infralabz.com.

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7. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal data from them. If we learn we’ve collected such data, we will delete it promptly.

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8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

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9. International Visitors

Infralabz is based in the United States. If you are visiting from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using the Site, you consent to this transfer.

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10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes implies acceptance.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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Infralabz
Email: privacy@infralabz.com

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